Adam Aly Toure
Bamako,BKO
Summary
Accomplished Admin assistant offering 2 years of client relationship management and sales strategy expertise. Dedicated to identifying customer needs to recommend products and services, driving revenue and fostering client loyalty. Accurate and clear when answering customer questions.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
EVENT4U
06.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
- Managed multiple tasks simultaneously, ensuring all deadlines were met without compromising quality standards.
Administration Trainee
SEMICO
03.2022 - 01.2023
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving procedures.
- Displayed knowledge of priorities and mission statements to recommend improvements to policy and procedures related to budget and administrative operations.
- Developed effective filing system, simplifying document retrieval and reducing time spent searching for information.
- Prepared comprehensive presentations for executive meetings, effectively conveying relevant data using visual aids such as charts and graphs.
- Assisted in development and implementation of new policies and procedures, contributing to more structured and efficient work environment.
- Performed rotations and on-site visits to make recommendations to solve problems.
- Collaborated with cross-functional teams on projects, improving communication channels and ensuring timely completion of tasks.
Education
Bachelor of Human Ressources Management - Human Resources Management
Institut Universitaire De Gestion
Badalabougou,Bamako04.2024
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Customer and client relations
- Critical Thinking
- Professional Communication
- Meticulous attention to detail
Languages
Bambara, French, English
Native language
English
Upper intermediate
B2
French
Proficient
C2
Timeline
Administrative Assistant
EVENT4U
06.2023 - Current
Administration Trainee
SEMICO
03.2022 - 01.2023
Bachelor of Human Ressources Management - Human Resources Management
Institut Universitaire De Gestion
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