Daouda Daou

• Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
• Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
• Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
• Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Efficiently managed personnel files, scheduled pre-screening interviews, maintaining confidentiality while keeping records up-to-date and organized.
• Communicating to prospective clients, presenting services and partnership benefits.
• Answered and redirected incoming phone calls, emails for office.
• Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Answered and redirected incoming phone calls for office.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.

• Covered World Custom Organizations West & Central Africa Region Conference from May 27th - 31st
• Translated followings documents from English to French: evaluation of the recommendations of the 29th conference of directors general of customs of the WCO-WCA region, draft agenda of the WCO DGC closed session of Directors-General of Customs, WCO-WCA Region, summary of the custom experts conference, reports, custom rules and regulations and closing remarks of the Finance and Economy Minister of Mali.
• Enabled smoother expert talks on custom regulations in offering real-time consecutive interpretation and sight translation support.
• Received positive feedback from clients for exceptional attention to detail in translated documents and interpreted conversations.

• Successfully covered the Malian Red Cross Annual conference, interpreting consecutively from French into English bidirectionally.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.

• Translated legal documents, including court proceedings, immigration laws, company regulations from English to Bambara.
• Proofread other related documents for style, grammar and terminology accuracy.
• Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.

• Translated Electrical and Instrumentation Installation Agreement, Goods and or Works, labour, pricing, Agreement and related documents from English to French
• Worked with other translators to facilitate real time conversations on accuracy and style
• Prepared detailed notes per client specifications, assisting in business meetings and proposal presentations
• Applied cultural understanding to discern specific meanings beyond literal written words

• Translated documents related to immigration, custom clearance and agreements from English to Bambara (Mali)
• Applied cultural understanding to discern specific meanings beyond literal written words
• Reviewed final works to spot and correct errors in punctuation, grammar, and translation
• Replicated flow, style, and overall meaning of original texts

• Translated transports and logistics agreements with service providers are responsible for providing all equipment and systems for the safe operation and tracking of vehicles and the safety of drivers and third parties from English to French (35 000 words)
• Applied cultural understanding to discern specific meanings beyond literal written words
• Reviewed final works to spot and correct errors in punctuation, grammar, and translation
• Replicated flow, style, and overall meaning of original texts

• Translated documents from English to Bambara
• Applied cultural understanding to discern specific meanings beyond literal written words
• Reviewed final works to spot and correct errors in punctuation, grammar, and translation
• Replicated flow, style, and overall meaning of original texts
• Supported operations by translating key departmental documents and internal communications

Proofread two leaflets of 1654 words on asylum center rules and protection rules such as:

Child and women protection rules

Sexual harassment protection rules

Asylum center guiding rules

• Managing and recruiting volunteer writers upon office request in Africa (400)
• Prepared and submitted detailed reports regarding translation assignments to volunteer translators and ongoing activities
• Prepared mentorship plan for writers' capacity-building
• Editing and Translating articles for publication French and English

• Writing weekly and monthly reports
• Coordinated operations with other emergency service groups
• Maintained database systems to track and analyze operational data

• Reviewed final works to spot and correct errors in punctuation, grammar, and translation
• Applied cultural understanding to discern specific meanings beyond literal written words
• Replicated flow, style, and overall meaning of original texts
• Translated documents from English to French and Bambara and bidirectionally
• Prepared detailed notes per client specifications, assisting in business meetings and proposal presentations
• Played key role in international business efforts, working with sales and client groups to optimize collaboration
• Prepared comprehensive glossaries and terminology databases to facilitate analysis
• Translated documents for research departments, supporting data collection and reporting
• Worked with other translators to facilitate real time conversations