ABDRAHAMANE TRAORE

• Diagnose the business needs of users, Select development priorities for the business information system and set objectives (deadline, budget, performance)
• Develop dashboards to monitor performance
• Anticipate user needs and plan to adapt the business information system
• Provide business support for Information System tools, and manage the relationship with the IT department by providing project management (MOA) of all IT projects
• Ensure the digitalization and electronic archiving of all customer files for a flawless monitoring of contractual documents and identification documents
• Ensure the coordination of compliance with written procedures, Manage the relationship with the Audit, Risks, and Quality Department

• Ensure the integration and harmonization of the various processes of the B2B department in order to guarantee an optimal customer experience
• Define the functional specifications of IT sales tools, and manage the relationship with the IT department
• Identify IT tools and ensure their proper use and suitability for the management of B2B market
• Participate in the definition of the rules of use, creation, consultation, and modification of customers' database
• Consolidate the reporting needs of internal customers, develop and automate reports

Create and put online monitoring reports for traffic, turnover, and charges generated by telephone calls from roaming customers

Take care of all roaming customer complaints (whether Orange Mali customers traveling abroad or customers from other countries visiting Mali).
Perform a financial analysis on ROAMING traffic charges and revenues.
Carry out a detailed analysis in the event of Fraud, promotion, new offer on the evolution of ROAMING traffic
Track and analyze the cost and average revenue per minute.
Develop and distribute the monthly dashboard