ZAHRA ZAOUI

• Leading recruitment and talent development strategy across project following ownership transition.
• Partner with department heads to anticipate workforce needs and close capability gaps.
• Implement career paths, internal mobility and succession planning for critical roles.
• Drive leadership development for supervisors and managers.
• Lead expatriate to national knowledge transfer to support localization.
• Monitor KPIs and report performance to executive management.
• Oversee offer negotiation and employment terms to ensure competitiveness and equity.

• Mobilized at project inception prior to plant and camp construction, leading workforce build-up together with a team of recruiters for owner operations and contractors.
• Delivered end-to-end recruitment for 300+ direct employees plus affiliated logistics entities.
• Recruited key expatriate leadership including Security, Supply Chain, Safety, Logistics, Process and Maintenance Managers.
• Partnered with Process department to staff plant organization: 100+ operators (day/night), 12+ supervisors, 2 superintendents, 6 metallurgists and training teams.
• Built engineering and maintenance capability with 40+ technical hires.
• Directed community recruitment in coordination with local authorities and village leadership.
• Supported regional ramp-up by recruiting full team for logistics affiliate based in Abidjan.
• Worked closely with executives to align manpower plans with construction milestones and transition to operations

• Delivered specialized recruitment across Senegal, Côte d’Ivoire, Burkina Faso, Benin and Guinea.
• Managed client portfolio through Workday Recruiting, handling concurrent regional mandates.
• Focused on engineers, managers and expatriate profiles in competitive talent markets.
• Operated under a monthly consulting fee plus success-based commission, closing assignments upon candidate onboarding.
• Achieved an average of 1–2 successful placements per month (≈ 6 hires in 4 months).
• Ensured strict confidentiality by organizing NDA signature prior to client disclosure.
• Conducted regional travel to maintain partnerships and secure delivery quality.
• Followed onboarding and probation phases to reinforce long-term client satisfaction.

• Selected to build workforce following launch in Mali, recruiting across HQ, customer service, agencies and nationwide field operations.
• Delivered mass hiring of 1,000+ Field Sales Agents across urban and remote areas, supporting 7+ agencies in Bamako and regional expansion.
• Managed high-volume recruitment campaigns using Greenhouse ATS, handling roles with 100+ headcount per intake in parallel with senior HQ positions.
• Maintained strong candidate experience with 48h feedback SLA, even during peak ramp-up.
• Partnered with business leaders to align rapid scaling with commercial and operational targets.
• After stabilization in Mali, entrusted with senior-level recruitment in Côte d’Ivoire across Field, Network and Business Development functions.

• Led HR operations for a 120+ employee agro-industrial site.
• Recruited specialized expatriate managers from Bobo-Dioulasso to operate industrial dryers, contributing to production above 1,500 tons/year and export readiness.
• Hired and trained 100+ local women operators, strengthening workforce inclusion and community employment.
• Built compliant farmer networks and conducted field audits to secure certified organic supply.
• Set up logistics recruitment supporting export activities via Port of Abidjan.
• Managed international certifications (Organic, Fairtrade, Ecocert, BRCGS) and external audits.
• Established HR structures from ground up including contracts, expat regularization, salary grid, code of conduct, and HR/Admin/Finance teams.

Started as Local Recruiter in Casablanca and promoted to Global Recruiter after one year.

• Managed a team of 3 coordinators delivering multi-country hiring across Morocco, Tunisia, Cameroon, UK, India and Philippines.
• Supported market launches, recruiting 20+ employees in Cameroon, 80+ in Tunisia, and building a 100+ team in London.
• Built Morocco workforce with ~140 hires and handled hundreds of parallel recruitments via ATS.
• Delivered 95%+ success rate measured by probation completion and retention.
• Partnered with Manila hub (50+ staff) to align global recruitment delivery.

• Supervised daily operations for a team of 100+ customer interactions per day across multiple service channels.
• Led migration project following acquisition of Alice by Free, ensuring contract continuity and customer retention.
• Achieved over 90% retention rate and successfully managed large-scale box replacements.
• Coached and developed team members to meet KPIs related to quality, response time, and customer satisfaction.
• Managed complex escalations, reducing complaints and improving resolution efficiency.