MILLER SOHLANG

RELATIONSHIP MANAGER

Shillong

Summary

Dynamic Relationship Manager with expertise at Maruti Suzuki Banalari World Cars, excelling in customer service and relationship building. Proven track record of enhancing client satisfaction through active listening and effective problem-solving. Skilled in cross-selling banking products, fostering trust, and delivering exceptional service, resulting in increased client retention.

Overview

years of professional experience

Languages

Work History

Relationship Manager

MARUTI SUZUKI BANALARI WORLD CARS

04.2013 - Current

Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Built and maintained relationships with new and existing clients while providing high level of expertise.
Maintained knowledge on banking products and distribution to provide optimal service support.
Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
Participated in staff meetings to discuss innovative strategies to improve services.

Education

High School Diploma -

SHILLONG COLLEGE

SHILLONG

04.2001 -

Skills

Relationship building

Customer relationships

Customer service

Excellent communication

Multitasking

Active listening

Problem-solving

Time management

COOKING,TRAVELLING,SWIMMING

I) I love to cook and always like to try different types of dishes.

II) I love to travel a lot whenever I get the chance and ofcourse to explore new places.

III) I love to swim as well because I feel its that time that I feel relaxed and calm.

Timeline