IDS software
Siberiush A Sangma
F&B Service Executive
Shillong
Summary
Dynamic Food and Beverage Executive with proven expertise in customer service, inventory management, and team collaboration. Committed to enhancing guest experiences and ensuring food safety compliance.
Overview
8
8
Languages
8
8
years of professional experience
Work History
Food and Beverage Server
The Hotel Poinisuk Shillong
02.2018 - 04.2021
- Provided exceptional customer service, ensuring guest satisfaction throughout dining experiences.
- Collaborated with kitchen staff to coordinate timely order delivery and maintain service flow.
- Assisted in training new staff on menu knowledge and proper serving techniques.
- Managed multiple tables efficiently, demonstrating strong multitasking abilities during peak hours.
Food and Beverage Tr. Captain
At The Hotel Alpine Continental Shillong
10.2021 - 11.2022
- Supervised daily operations, ensuring high service standards and guest satisfaction.
- Coordinated staff schedules, optimizing resource allocation for peak hotel performance.
- Implemented training programs, enhancing team efficiency and customer service skills.
- Developed and maintained positive relationships with guests, fostering loyalty and repeat business.
Food and Beverage Sr. Server
At The Hotel Polo Tower Shillong
04.2022 - 05.2023
- Supervised daily operations of restaurant service, ensuring high standards of guest satisfaction.
- Trained and mentored junior servers on menu knowledge and customer service techniques.
- Coordinated with kitchen staff to ensure timely delivery of food orders.
- Developed efficient workflows for table management and guest seating arrangements.
Food and Beverage Sr. Captain
At The Acacia Hotel & Resort Morjim
11.2023 - 07.2025
- Supervised daily operations of restaurant and bar services, ensuring seamless guest experiences.
- Trained and mentored junior staff on service standards and operational procedures.
- Developed and implemented strategies to enhance customer satisfaction and loyalty.
- Coordinated special events, managing logistics to ensure successful execution.
Food and Beverage Executive
At The Hotel Noah Spire Agartala
08.2025 - 02.2026
- Delivered exceptional customer service in high-pressure dining environments.
- Collaborated with kitchen staff to ensure timely order fulfillment and quality standards.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Trained new employees on food preparation techniques and customer interaction protocols.
- Managed inventory levels, ensuring adequate supplies for seamless operations during peak hours.
- Implemented process improvements that enhanced service efficiency and guest satisfaction ratings.
- Assisted in menu planning by providing feedback on guest preferences and seasonal trends.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive guest experiences.
Food and Beverage Executive
At The Acacia Hotel & Resort Morjim
03.2026 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted with food preparation and presentation following hotel standards.
- Maintained cleanliness and organization of dining areas and kitchen facilities.
- Collaborated with team members to ensure smooth operations during peak hours.
- Trained new staff on service protocols and menu items for improved efficiency.
- Implemented inventory management practices to minimize waste and optimize resources.
- Resolved customer complaints promptly, enhancing guest satisfaction levels.
- Monitored food safety compliance, ensuring adherence to health regulations and standards.
- Supported team members during peak hours, multitasking between various roles as needed.
- Supported management with administrative tasks such as scheduling, inventory management, and monitoring daily sales reports.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
Education
10 Pass -
Laitumkhra Assamese Higher Secondary School
Meghalaya Shilling 04.2001 -
Skills
POS system operation
Exceed software
IDS software
Table setting
Beverage preparation
Banquet service
Cocktail & Mocktail Bar
Guest services
Microsoft excel & word
Inventory management
Food and beverage service
Software
Interests
Playing Guitar
Timeline
Food and Beverage Executive
At The Acacia Hotel & Resort Morjim
03.2026 - Current
Food and Beverage Executive
At The Hotel Noah Spire Agartala
08.2025 - 02.2026
Food and Beverage Sr. Captain
At The Acacia Hotel & Resort Morjim
11.2023 - 07.2025
Food and Beverage Sr. Server
At The Hotel Polo Tower Shillong
04.2022 - 05.2023
Food and Beverage Tr. Captain
At The Hotel Alpine Continental Shillong
10.2021 - 11.2022
Food and Beverage Server
The Hotel Poinisuk Shillong
02.2018 - 04.2021
10 Pass -
Laitumkhra Assamese Higher Secondary School
04.2001 -