PATRICIA MOFFETT
Grand Rapids
Summary
Professional retail worker with proven track record in managing cashier operations and customer service. Adept at leading teams to ensure smooth and efficient transactions, while maintaining high level of customer satisfaction. Known for strong team collaboration, adaptability to changing needs, and reliability. Skilled in cash handling, training, and conflict resolution.
Overview
15
15
years of professional experience
Work History
Lead Cashier/Customer Service
Family Fare
05.2010 - Current
- Managed upwards to 10 employees
- Provided great customer service to all customers and trained other employees to do the same
- Handled problematic customers and clients to assist cashiers
- Counted cash register drawers at beginning and end of shift
- Processed large POS transactions, including checks, cash, credit purchases and refunds
- Reconciled cash drawer at start and end of each shift, accounting errors and resolving discrepancies
Hostess
New Beginnings
11.2015 - 03.2020
- Supported servers, food runners and bussers with keeping area clean and ready
- Assisted managers with quickly resolving service and food related issues
- Stayed in open communication with kitchen team to make sure customers were taken care of
Education
Diploma - Basic Study
Harrison High School
Evansville, IN05-1991
Skills
- Customer Service
- Verbal and Written Communication
- Coaching and Mentoring
- Relationship building
- Leadership
- Training and Development
- Point of sale operation
- Customer assistance
- Training and mentoring
- Training and coaching
- Cash handling
- Manager support
- Issue resolution
- Dependability
- Cash drawer reconciliation
- Sales expertise
- Cash handling expertise
- POS system proficiency
- POS system operation
- Staff mentoring
- Deposit preparation
- Credit and cash transactions
- Problem-solving
Timeline
Hostess
New Beginnings
11.2015 - 03.2020
Lead Cashier/Customer Service
Family Fare
05.2010 - Current
Diploma - Basic Study
Harrison High School
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