Summary
Overview
Work History
Education
Skills
ABOUT
EXTRA CURRICULAR ACHIEVEMENTS
Disclaimer
References
Timeline
Generic
MANGKARA MAJAW

MANGKARA MAJAW

CERTIFIED HOTEL BUTLER
Shillong

Summary

Diligent and dedicated Butler with three years of experience in hospitality management, committed to contributing to a growth-oriented company. Strong organizational and technical skills , exemplary communication and ensuring seamless operations and exceptional service delivery. Proven track record of anticipating employer needs while maintaining an organized environment for a productive workplace. Eager to further develop skills and support organizational goals.

Overview

4
4
years of professional experience
2042
2042
years of post-secondary education

Work History

BUTLER

The Leela Palaces, Hotels and Resorts
09.2023 - Current
  • The Leela Palace Butler Service Development Programme
  • Full-time
  • 2 years


BUTLER

The Oberoi Group
05.2022 - 07.2023


  • Trident Nariman Point
  • 1yrs 3 months


BAR ASSISTANT

The Boozy Craft Bar
11.2021 - 03.2022
  • 5 mos

Education

Aviation and Hospitality Course -

Jettwings Institute of Aviation And Hospitality Management
Shillong, India
04.2001 - 01.2022

Bachelor in Environmental Science -

St. St. Edmund’s College
Shillong, India
05-2021

Skills

    Guest relations

    Guest needs anticipation

    Personalized service

    Multitasking Abilities

    Creative thinking

    Wine pairing

    Excellent communication

    Attention to detail

    Team building

    Adaptability

ABOUT

  • A team player, enthusiastic learner with sharp strategizing, analysing and organizing skills coupled with managerial and communication skills who is making a difference by applying his knowledge and experience by:
  • Effectively solve practical problems with internal and external customers.
  • Maintain good rapport and communication with guests
  • Provide an exceptional and memorable experience to guests.
  • Strong multi-tasking skills
  • Excellent organizational skills
  • Ability to adapt to a fluid environment
  • Commitment to a high level of customer service
  • Strict attention to detail.
  • Knowledge of area , restaurants and other attractions.
  • Ability to handle sensitive matters with efficiency and discretion.
  • Knowledge of food and wine pairings

EXTRA CURRICULAR ACHIEVEMENTS

  • Participation in Communication skills, Training organised by IAAM training services.
  • Participation in Spoken English Training organised by IAAM training services.
  • Participation in Vibrant Gujarat 2024 as personal Butler held in Gujarat Gandhinagar.
  • Participation in Film Fare Awards Gujarat 2024 as Personal Butler.
  • Participation in Pre-wedding celebration of The Ambani Family held in Jamnagar Gujarat 2024 as Personal Butler.
  • Participation in The Butler Training programme conducted by Hailborn Hospitality Capetown held in The Leela Palace New Delhi .
  • Participation in The Annual startup of The Leela Palace Hotels and Resort merging in the (Indian Stock Exchange) held in Mumbai 2025.

Disclaimer

I do hereby declare that all the information furnished above is true and correct to the best my knowledge and belief and I undertake to inform you of any changes therein.

References

  • Rahul, Pal, Human Resource, 9453039739, The Oberoi Group
  • Alfred, Marbaniang, 9378185496, The Boozy Craft Bar

Timeline

BUTLER

The Leela Palaces, Hotels and Resorts
09.2023 - Current

BUTLER

The Oberoi Group
05.2022 - 07.2023

BAR ASSISTANT

The Boozy Craft Bar
11.2021 - 03.2022

Aviation and Hospitality Course -

Jettwings Institute of Aviation And Hospitality Management
04.2001 - 01.2022

Bachelor in Environmental Science -

St. St. Edmund’s College
MANGKARA MAJAWCERTIFIED HOTEL BUTLER