Kenise Howard
Detroit
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible. Good at troubleshooting problems and building successful solutions.
Overview
2027
2027
years of professional experience
Work History
Shift Lead
Walgreens
Detroit, MI
2025 - Current
- Supervised daily operations to ensure efficient workflow and optimal customer service.
- Trained and mentored new team members on company policies and procedures.
- Managed inventory levels and coordinated stock replenishment to maintain product availability.
- Implemented process improvements to enhance store performance and customer satisfaction.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Monitored compliance with safety standards and maintained a clean, organized work environment.
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
Process Guide
Amazon
Hazel Park, Michigan
08.2023 - 06.2025
- Led teams through onboarding process for swift integration into daily operations.
- Inspired teams using motivational leadership style.
- Monitored numerous employee activities and assigned tasks to cover demand.
- Tracked employee performance to determine areas of strength and improvement.
- Provided technical guidance and interpreted policies and procedures to assist employees in performing functional tasks.
Learning Ambassador
Amazon
Hazel Park, Michigan
06.2022 - 06.2025
- Greeter and Trainer of new Associates
- Enabled associates to overcome barriers to learning through use of appropriate teaching and learning strategies.
- Facilitated group discussions and encouraged collaborative learning among associates.
- Assisted associates with understanding complex concepts in various subjects.
General Manager
Sonic Drive In
Troy, Michigan
04.2015 - 06.2021
- Tracked trends and aligned strategies to improve business operations.
- Organized staff schedules to close gaps and maximize financial results.
- Upheld brand quality standards across all service levels.
- Scheduled staff shifts to guarantee adequate capacity for ideal operations.
- Oversaw routine ordering and inventory practices to optimize customer experiences.
- Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions.
- Coordinated efforts of various departments to ensure smooth operations.
- Mentored employees, providing guidance on career development and personal growth.
- Oversaw daily operations of business, ensuring efficiency and productivity.
- Established clear expectations and objectives for team members and helped each achieve goals.
Baker
Tim Hortons
Troy, Michigan
09.2014 - 04.2015
- Cleaned and sterilized equipment daily after store closing.
- Followed equipment maintenance recommendations and safety protocols.
- Prepared raw ingredients and equipment for baking according to proprietary recipes.
- Met daily demand for fresh breads, cakes and pastries.
- Assisted customers with product selection by answering questions about ingredients and preparation methods.
- Trained new employees on bakery procedures and safety protocols.
Sandwich Maker
Jimmy John's
Detroit, Michigan
04.2013 - 04.2015
- Provided excellent customer service, anticipating problems and resolving issues.
- Communicated with coworkers to prioritize workflow and streamline order preparation.
- Memorized menu offerings, combos and featured items to answer questions and make suggestions.
- Worked as part of team to meet daily sales goals while maintaining high-quality customer service standards.
- Trained new employees on proper sandwich-making techniques and company policies.
Education
Electrical and Computer Engineering
Wayne State University
Detroit, MIundefined
Martin Luther King Jr Senior High
Detroit, MI06-2010
Skills
- Trainer
- Leader
- Team Building
- Problem Solver
- Organizational Skills
- Mentor
- Time Management
- Customer service focus
- Multitasking Abilities
Timeline
Process Guide
Amazon
08.2023 - 06.2025
Learning Ambassador
Amazon
06.2022 - 06.2025
General Manager
Sonic Drive In
04.2015 - 06.2021
Baker
Tim Hortons
09.2014 - 04.2015
Sandwich Maker
Jimmy John's
04.2013 - 04.2015
Electrical and Computer Engineering
Wayne State University
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Martin Luther King Jr Senior High
Shift Lead
Walgreens
2025 - Current