Jeanne D'Arc MUKAMWIZA MATUJE
Operations Officer
BAMAKO
Summary
Dynamic and results-oriented professional with extensive experience at the Food and Agriculture Organization of the United Nations and the World Food Programme.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration and adaptability, ensuring reliable support and seamless coordination. Skilled in project management, strategic planning, and resource allocation. Known for achieving results and fostering productive work environment.
Overview
30
30
years of professional experience
5
5
Languages
Work History
Operations Officer
Food And Agriculture Organization Of The United Nations
02.2021 - Current
- Managed cross-functional teams for the successful completion of projects within budget and timeline constraints.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Liaised between departments including HR, IT and Finance ensuring smooth communication and collaboration.
- Optimized business processes to foster operational efficiency.
- Coordinate interactions with resources partners on programme/project implementation process
- Participate actively in the resources mobilisation efforts/fora
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
- Developed strong relationships with vendors, negotiating contracts to achieve cost savings for the organization.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Programme Assistant
Food And Agriculture Organization Of The United Nations
10.2000 - 03.2020
- Coordinated event logistics, including venue selection, catering arrangements, and attendee registration processes.
- Assisted with planning and coordinating day-to-day and special program activities.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Supported the development of new programs through thorough research and analysis of industry trends.
- Supported planning and coordination of [Type] program and associated activities.
- Represent the Organisation in different fora (Joint Programmes, Technical working groups, donor meeting,...)
- Participate and contribute actively in programme/project formulation and resources mobilisation process
- Implemented centralized record-keeping system to improve overall data accuracy and accessibility for team members.
- Managed both digital and physical filing systems and retrieved documents as required.
- Strengthened communication between team members by establishing clear channels for information sharing.
- Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
Logistics Assistant
World Food Programme, WFP
01.1997 - 10.2000
- Oversaw daily inventory counts to maintain data accuracy.
- Maintained a safe work environment by enforcing strict adherence to safety regulations and protocols.
- Documented received materials into [Type] system.
- Ensured timely delivery of products by coordinating efficient transportation routes and carrier schedules.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Generated, distributed and filed copies of all billing paperwork.
- Supported continuous improvement initiatives within the logistics department through active participation in process reviews and implementation of best practices.
- Ensured accurate documentation, maintaining detailed records of shipments, invoices, and receipts for compliance purposes.
Administrative Assistant
World Food Programme, WFP
01.1995 - 12.1996
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
Master of Science - Development Studies
Independant University of Kigali (ULK)
Rwanda 05.2001 -
Bachelor of Science - Science Economique Et Gestion
Independent University of Kigali (ULK)
Rwanda 05.2001 -
Skills
Resource allocation
Office administration
Resource management
Supply chain distribution
Procedure optimization
Operational efficiency
Budget management
Employee performance
Business administration
Organizational efficiency
Reporting
Procurement
Timeline
Operations Officer
Food And Agriculture Organization Of The United Nations
02.2021 - Current
Master of Science - Development Studies
Independant University of Kigali (ULK)
05.2001 -
Bachelor of Science - Science Economique Et Gestion
Independent University of Kigali (ULK)
05.2001 -
Programme Assistant
Food And Agriculture Organization Of The United Nations
10.2000 - 03.2020
Logistics Assistant
World Food Programme, WFP
01.1997 - 10.2000
Administrative Assistant
World Food Programme, WFP
01.1995 - 12.1996
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