Bienvenue Tuyishime Semakoma

• Responsible for overseeing all activities within the Electoral IT developer's team for Electoral division;
• Responsible for deciding how to approach tasks and develop a plan to accomplish them;
• Responsible for distributing information to team members and stakeholders (electoral senior management team);
• Responsible for keeping track of and structuring various tasks, employees, and documents;
• Responsible for determining the goals that members will work toward;
• Coaches members on achieving goals and developing necessary skills that get results;
• Identify the team's strengths and weaknesses by determining which team member excels at which task, so that we can delegate the required tasks to the appropriate person;
• Identify what success means
• Evaluating goals and determining how the team will measure success can prevent miscommunication;
• Responsible for preventing conflict where possible and resolving it when it does arise by setting ground rules and clearly assigning tasks, so that we prevent many sources of conflict;
• Organize team meetings, topics of discussion and progress toward the goal.

Accomplishments:

• Successfully implemented a new Elections information management system (SIGRE) for Mali with over 600 users access, reducing data retrieval time by 40% and increasing overall productivity by 25%.
• Spearheaded the migration of 10,000+ Elections critical and confidential documents to a more secure and efficient storage platform within Hybrid sharepoint, resulting in a 30% reduction in document retrieval time and an improvement in data protection.
• Led a cross-functional team of 5 members in the development and implementation of a streamlined information management process, which increased data accuracy by 20% and reduced manual processing efforts by 35%.
• Successfully implemented a new data management system, resulting in a 25% increase in efficiency for the team and reducing data retrieval time by 30%.
• Led a cross-functional team to develop and deploy an innovative information security strategy, which decreased data breaches by 40% and increased compliance with UN OICT standards by 15%.
• Oversaw the migration of over 2 election cycle records to a new UN hybrid cloud-based platform, completing the project 20% ahead of schedule and under budget, saving the company time and cost.
• Successfully modified numerous software applications that increased user-friendliness by 20% at UN MINUSMA.
• Introduced a solid database and GUI to identify user needs with 99% accuracy at UN MINUSMA in Electoral division.
• Developed a business intelligence dashboard that gave the front desk real-time visibility into Election data management and proclamation of election results.
• Created a data analysis pipeline that increased program efficiency.
• Obtained “Employee of the Month Award” 3 times in a row, owing to exceptional software design and support to all departments.
• Trained 250+ individuals in handling software development cycles, as part of their induction processes (UN MINUSMA).

• Under the responsibility of the Chief Electoral Division and under the direct supervision of the Officer in charge of the operations, I was responsible for the following tasks:
• Administer closely with Communication and Information technology Section (CITS) and the officer in charge of operations the database of the electoral division;
• Assure the management of access to the database of the division;
• Update the structures of electoral database;
• Anticipate the preparation of the different stages of the process;
• Contribute to the implementation of applications needed to monitor different stages of the electoral cycle;
• Contribute to the implementation of the compilation of the results;
• Synthesize and return the results of the electoral cycle;
• Participate, in connection with the official in charge of operations, to the analysis and design of modules for automated information management structures used by the electoral division;
• Provide centralized processing and data collection on the field of the electoral cycle;
• Contribute to capacity building, training and upgrading users of the and assets requisition;

Accomplishments:

• Successfully implemented a new Elections information management system(SIGRE) for Mali with over 600 users access, reducing data retrieval time by 40% and increasing overall productivity by 25%.
• Spearheaded the migration of 10,000+ Elections critical and confidential documents to a more secure and efficient storage platform within Hybrid sharepoint, resulting in a 30% reduction in document retrieval time and an improvement in data protection.
• Led a cross-functional team of 5 members in the development and implementation of a streamlined information management process, which increased data accuracy by 20% and reduced manual processing efforts by 35%.
• Successfully implemented a new data management system, resulting in a 25% increase in efficiency for the team and reducing data retrieval time by 30%.
• Led a cross-functional team to develop and deploy an innovative information security strategy, which decreased data breaches by 40% and increased compliance with UN OICT standards by 15%.
• Oversaw the migration of over 2 election cycle records to a new UN hybrid cloud-based platform, completing the project 20% ahead of schedule and under budget, saving the company time and cost.
• Successfully modified numerous software applications that increased user-friendliness by 20% at UN MINUSMA.
• Introduced a solid database and GUI to identify user needs with 99% accuracy at UN MINUSMA in Electoral division.
• Developed a business intelligence dashboard that gave the front desk real-time visibility into Election data management and proclamation of election results.
• Created a data analysis pipeline that increased program efficiency.
• Obtained “Employee of the Month Award” 3 times in a row, owing to exceptional software design and support to all departments.
• Trained 250+ individuals in handling software development cycles, as part of their induction processes (UN MINUSMA).

• In close association with 3rd party MS Dynamics implementation teams (both onshore and offshore), the role provides business user and systems support along with project execution for activities relating to the organization's Enterprise Resource Planning (ERP) platform;
• Act as a bridge between the third-party implementation vendors & in-house implementation team, the ICT team and end-users
• Attain deep knowledge in ERP modules, database structure and points of integration with other applications;
• Assign appropriate system access to users at different levels across the organization;
• Ensuring end-user concerns are addressed in a timely and effective manner;
• L1 Support, functional support for Dynamics ERP;
• Incident Management (including access issues, user management, security protocols);
• Categorizing tickets logged by users, and channeling them to further resolutions as necessary;
• Functional guidance, navigation training for new users;
• Troubleshoot application software and database problems on a timely basis;
• Work as a system analyst with key personnel to help define user needs and develop data processing solutions;
• Maintain liaisons with business, technical staff, and extended support organizations for resolution of ERP issues;
• Work with end users on all functional modules to document business needs/requirements for upgrades and enhancements;
• Develop and present training materials for end users - Continually enhance the ERP user experience by using tools such as
• SharePoint, news feeds and hands-on training or knowledge sharing sessions;
• Contribute to ERP projects such as platform installations, upgrades and migrations, data extracts for financial or audit purposes, integration with other mobile and cloud apps.

Accomplishments:

• Updated and implemented ICT policies for continued missions and
projects compliance with MSF Holland guidelines.
• Sourced, negotiated and secured external vendor contract, resulting in euro
20.000 annual savings.

• Successfully integrated a new enterprise resource planning (ERP) system for a major client, resulting in a 20% increase in operational efficiency and a 15% reduction in administrative costs.
• Led a team of technical experts in the design and implementation of a complex network infrastructure upgrade for a large organization, improving overall network performance by 30% and reducing downtime by 25%.
• Developed and executed a comprehensive cybersecurity strategy for a high-profile client, which led to a 50% reduction in security incidents and a 40% improvement in incident response times.
• Managed the successful migration of critical business applications for a client from legacy systems to a modern, cloud-based platform, resulting in a 35% reduction in IT maintenance costs and a 10% increase in overall application performance.

• Trained and onboarded 120+ new employees joining the organization.

• Monitoring and deploying Office 365 and Windows update via Microsoft SCCM;
• Providing assistance and support for Microsoft Outlook;
• Respond, evaluate and prioritize incoming help desk tickets based on IT SLAs;
• Service Level Agreements (SLAs);
• Maintaining HP 3PAR, Synergy, DL 380 G10 servers, 2040/4330/4500 SAN storage, 6600 switch, Virtual Connect and others required;
• Maintaining VMware replication between equipment/server rooms for disaster recover and business continuity (DRBC) using VMware Replication appliance such as HP 2040 SAN Storage, Veritas, Symantec backup systems and tape management;
• Manage Office 365 services and Azure infrastructure (servers, Services and connectivity);
• Assist in the creation of policies around the appropriate use of Office 365 services and support.
• Supporting the design, implementation and maintenance of data security projects relating to Cisco and Checkpoint appliances covering secure data tunnels, secure remote access, content filtering, secure wireless networks, network access control, VPN and VLAN.

Achievements:

- Created support service tickets and used web-based ticketing systems to track and deliver support services.
- Installed, serviced and upgraded over 300 Windows computers.
- Provided PC and mobile support to resolve 10+ client issues daily.
- Assisted the network team in monitoring 4 network servers.

• Providing full range of assistance on the operation and administration of virtual infrastructure such as VMware Simplivity, Esxi, vCenter, VDI, Active Directory, IP address, DNS, DHCP, internet proxy settings, Symantec Enterprise Product antivirus and Microsoft Defender;
• Manage and administer all system users;
• Maintain and document all system users for audit trail;
• Monitor user activity compliance with ICT policies and procedures;
• Monitor all software and hardware products ensuring compliance to client standards and systems;
• Monitor and troubleshoot, when necessary, network connectivity of all hardware and software;
• Administration and maintenance of all servers;
• Maintain software and back media libraries.

Achievements:

• Successfully implemented a large-scale system integration project for a major client, resulting in a 20% increase in operational efficiency and a 15% reduction in system maintenance costs.
• Streamlined the software development process by introducing agile methodologies, leading to a 30% reduction in project delivery time and a 25% improvement in team productivity.
• Spearheaded the migration of critical business applications to a cloud-based infrastructure, reducing IT costs by 35% and improving system reliability by 40%.
• Led a cross-functional team in the design and implementation of a robust cybersecurity framework, which significantly reduced security incidents by 50% and strengthened the company's reputation for data protection.

• Provide the Helpdesk service with Teamviewer and AnyDesk to users of the MSF OCA network in Goma, Mambasa, AKeti, Mweso and Walikale;
• Installation and maintenance of all hardware and software;
• Install, configure and optimize operating systems;
• Install, test and document security patches;
• Basic installation, configuration and maintenance of networking equipment consisting of switches, routers and wireless devices;
• Prepare the IT report and the monthly Health Check on time and send it.

Achievements:

• Maintained 250+ Windows computers and peripherals, including all configuring and monitoring.
• Worked with vendors to cut equipment costs by 20%.
• Installed 200+ desktop computers during a company-wide upgrade.
• Improved the overall network capabilities by 18% through designing and implementing new connectivity network configurations.
• Spearheaded hardware and software upgrade rollouts.
• Wrote scripts to automate scheduled system patching. Saved 4 hours a week.

• Supervising the daily logistics activities and providing maintenance to the MSF equipment, facilities and infrastructures, according to
• MSF standards and protocols in order to maintain the facilities in perfect conditions and collaborate in the development of the project;
• Give support on ICT related requests and issue in the project;
• Prepare a daily, weekly and monthly inventory status report in accordance with MSF Switzerland tools and formats and protocols.

Achievements:

• Developed and implemented a new logistics strategy that reduced transportation costs by 15% and improved service levels by 10%.
• Managed the day-to-day operations of the logistics department, ensuring on-time delivery of goods and maintaining a 99% accuracy rate for inventory management.
• Successfully managed to remain within budget between the years 2019 and 2020.
• Implemented a computerized procurement system, as a result, decreased purchase time by 50%.
• Decreased costs by $5000 per month by bringing a new economical and quality vendor on board.
• Rolled out logistics concepts in complete sync with internal and external agencies.
• Singlehandedly delivered 100 parcels in a day in the absence of logistics Coordinator.
• Successfully closed existing logistics work, and restarted it in a new office without any downtime.
  Devised a unique quality tracking system, as a result, increased service quality by 55%.
• Consistently met cost, productivity, and timeliness targets in 2019.
  Reorganized the warehouse inventory, making it 75% more efficient than before.
• Introduced an automatic metrics assessment system that was considered 35% more efficient than the one already in place.
• Implemented a series of health and safety procedures, as a result, decreased warehouse accidents by 75%.
• Improved delivery efficiency by 50% by effectively planning and implementing vehicle/delivery routes.
• Successfully troubleshooted a massive logistics problem, without any downtime.
• Negotiated with a new supplier, thereby, saving the company $6000 per annum.
• Converted the reporting system from manual to automatic, increasing reporting efficiency.
• Trained 25+ warehouse and logistics personnel as part of their training and induction program.

• Manage equipment and spare parts, and analyze equipment condition records to determine the need for repair or replacement.
• Installation and maintenance of all hardware and software;
• Install, configure and optimize operating systems;
• Install, test and document security patches;
• Help Desk Support (remote assistance) to network users;
• Management and maintenance of the Radio (VHF and HF), VSAT and
• satellite phones.
• Prepare the monthly IT report on time and send it to the base in Goma.

Achievements:

• Provided Help Desk-based IT phone support to end-users for a fast-paced web hosting firm, including troubleshooting, server support, and customer service.
• Maintained 15% above average customer satisfaction in post-call surveys. Used deep compassion and listening skills for the best customer experience.
• Became a trusted resource through high-level problem-solving skills. Solved customer issues with 12% more success than the company average.
• Kept 250 employees up and running on Windows 10.
• Handled all desktop support issues in a high-volume manufacturing firm.
• Handled trouble tickets 25% faster than other desktop support engineers.
• recommended by management for exemplary troubleshooting skills.

• In charge of Network installation and maintenance (LAN, WAN), inventory of network equipment’s
• In charge of VHF, HF and VSAT installation and maintenance;
• Installation and maintenance of all hardware and software;
• Install, configure, and optimize operating systems;
• Install, test and document security patches;
• Prepare the monthly IT report on time and send it

Achievements:

• Increased performance by 5% by spearheading warehouse-wide upgrade of computer systems from OS 3.5 to OS 4.1.
• Replaced receiving team’s handheld computers, coming in $5,000 under budget while purchasing devices which are guaranteed to last over 5 years.
• Identified 15+ network vulnerabilities by manually and automatically testing infrastructure security, and implemented a Cisco 2100s with FTD platform to track potential threats to the network from firewall to the final destination on the network.
• Designed and implemented a new switch platform by replacing Comware-based HPE equipment with Cisco (Cat 9000s) switches to strengthen both the 802.1x-based MAC and security protocols.